Refund policy
Return and Refund Policy
Thank you for shopping at Rositas Coffee Roasters. We appreciate your business and want to ensure your satisfaction with every purchase. Please read this policy carefully to understand your rights and responsibilities when seeking a return or refund.
Coffee Beans:
We take great pride in the quality of our coffee beans and want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return it for a refund or exchange within 15 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Coffee Equipment:
Our coffee equipment is carefully selected to meet the highest standards of performance and durability. If you receive a defective or damaged item, please contact us immediately to arrange for a return or exchange. We offer a 15-day return policy for coffee equipment. Items must be returned unused and in the original packaging to be eligible for a refund or exchange.
How to Initiate a Return:
To initiate a return, please contact our customer service team at customerservice@rositascoffee.com to obtain a return authorization (RA) number. Returns without an RA number will not be accepted. Once you have received your RA number, please carefully package the item(s) and ship them to:
Rositas Coffee Roasters, Malolos, Bulacan, 3000
Please include your RA number on the outside of the package to ensure prompt processing of your return.
Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Exchanges:
If you need to exchange an item, please contact our customer service team at customerservice@rositascoffee.com to arrange for a replacement. Exchanges are subject to availability.
Non-Refundable Items:
Please note that certain items are not eligible for return or refund, including:
- Gift cards
- Perishable goods such as opened coffee beans
- Personalized or custom-made items
Shipping Costs:
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions about our return and refund policy, please contact us at customerservice@rositascoffee.com. Our customer service team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM.