Refund policy
Return and Refund Policy
At Rositas Coffee Roasters, we want every cup to live up to the care we put into roasting it. If something's not right with your order, here's how we can help.
Coffee Beans
We stand behind the quality of every bag we roast. If you're not fully satisfied, you may request a return or exchange within 7 days of your purchase date, provided the beans are unused, unopened, and in their original packaging.
Coffee Equipment
Our brewing equipment is chosen to meet the same standard we hold our coffee to. If an item arrives defective or damaged, please reach out right away so we can arrange a return or exchange. Equipment follows the same 7-day window and must be returned unused and in its original packaging.
Merch
Apparel, drinkware, and other Rositas merch may be returned or exchanged within 7 days of purchase, as long as the item is unused, unworn, and in its original packaging with tags attached. Items marked as final sale or limited-edition drops are not eligible for return.
How to Initiate a Return
Email our team at customerservice@rositascoffee.com to request return approval. Once approved, pack your item(s) securely, write your order number on the outside of the package, and ship them to:
Rositas Coffee Roasters
[complete street address], Malolos, Bulacan, 3000
Refund Process
Once we receive and inspect your return, we'll email you to confirm it's arrived, then follow up with a decision on approval. Approved refunds are credited back to your original payment method within 30 days.
Exchanges
Want a swap instead of a refund? Email customerservice@rositascoffee.com and we'll arrange a replacement, subject to availability.
Non-Refundable Items
A few things we're not able to return or refund:
- Gift cards
- Opened coffee beans (perishable once the bag is broken)
- Personalized or custom-made items
- Final sale or limited-edition merch
Shipping Costs
Shipping costs are non-refundable, and return shipping is deducted from your refund amount.
Contact Us
Questions about returns or refunds? Reach us at customerservice@rositascoffee.com, Monday to Friday, 9AM to 5PM.